Careers
BACK TO CAREERSCustomer Service Representative 10 Openings
- OVERVIEW: Provides product and service information and resolves customer complaints by pinpointing problems; offers solutions, corrections, or adjustments; and follows up to ensure customer satisfaction. FLEX POSITION BASED ON BUSINESS NEEDS –POSITIONS AVAILABLE ARE PART TIME (16-30 HOURS) OR FULL TIME (36-40) HOURS PER WEEK. MONDAY THROUGH FRIDAY. DAY AND EVENING SHIFTS AVAILABLE . Candidate must be available and on call 9AM-9PM hours Monday through Friday.p>
- What We’re Looking For:
- Wants to delight customers, above and beyond the call of duty
- Has intimate knowledge of the customers needs
- Has empathy for the customers situation
- Is able to communicate clearly, both written and in speech
- Talks in a way the customer can understand
- Has a "thick skin" and is able to handle complaints, even when handling unpleasant customers
- Works accurately and with an eye for detail
- Handles calls in the best interest of both customer and company
- Is able to use automated information systems to analyze the customers situation
- Is able to suggest improvements to the various communications by the company (eg. website, FAQ, etc)
- Has a pleasant, friendly style
- Is willing to build a long-term relationship with the company (not a "job-hopper")
- Excellent computer skills including Microsoft Word, Excel, PowerPoint, and electronic communications tools: internet and email required.
- Established organizational and problem solving skills required.
- Flexibility, adaptability and the ability to work in a changing environment required.
OVERVIEW: Provides product and service information and resolves customer complaints by pinpointing problems; offers solutions, corrections, or adjustments; and follows up to ensure customer satisfaction. FLEX HOURS POSITION - 16 – 40 hours per week depending on the week, with the possibility of becoming permanent after February 2012. Candidate must be available and on call 9AM-9PM hours Monday through Friday.
Qualifications:
- Excellent computer skills including Microsoft Word, Excel, PowerPoint, and electronic communications tools: internet and email required.
- Established organizational and problem solving skills required.
- Proven problem solving and interpersonal skills with experience providing complex, confidential administrative support in a high-profile environment.
- Flexibility, adaptability and the ability to work in a changing environment required.
- Proven ability to work with multiple deadlines and multiple priorities.
- Ability to work across a variety of projects and with diverse systems and applications.
- Knowledge of Retail and Merchandising a plus. Knowledge of working with databases a plus.
Tactical Description:
- Answer customer calls hourly
- Follow up with customer claims
- Accurate and timely case follow-up and memo maintenance
Jimmy Jazz is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, training, promotion, compensation, and transfer) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion or any other basis prohibited by applicable law.
Send resume, cover letter and salary requirements to Cynthia@JimmyJazz.com.
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