Jimmy Jazz

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Customer Service

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F.A.Q

Damage/Defective

How do I replace / return a damaged or defective item? What is your policy on defective or damaged merchandise?

Fraud

How does Jimmy Jazz Handle Credit Card Fraud?

Gift Certificates

Gift Certificate Use And Policies

Do gift certificates have an expiration date?

Can I redeem my gift certificate in a retail store?

What happens if my purchase is less than the face value of the gift certificate?

What happens if my purchase is more than the gift certificate face value?

How many certificates can be redeemed at the same time for an order?

Where can I purchase a gift certificate?

What is your complete gift certificate policy?

Order Inquires/ Shipping/ Shipping Methods

Is my order insured?

Does JimmyJazz.com ship to APO/FPO addresses?

Can I save the items in my shopping cart and buy them later?

How do I cancel my JimmyJazz.com order?

I just placed an order. How long before it will be shipped?

Pricing

If I find a lower price on another website, will JimmyJazz.com match it?

What is JimmyJazz.com’s policy on price adjustments?

Is pricing the same in your stores as it online?

Privacy, Security and Web Info

Why does JimmyJazz.com ask for my email address? Will I get spam emails after I give it to you?

What is JimmyJazz.com’s privacy policy?

Promotions

I'm in checkout, and it's asking me for a promotion code, but I don't have one. What should I do?

How can I find out about JimmyJazz.com specials, events, promotions and discounts?

Purchasing and Ordering

Do you accept checks, PayPal, money orders and/or C.O.D.?

Which debit cards can I use?

What form of payment do you accept?

Returns

What if I refuse a package because I want to return the entire order?

How do I exchange a product?

What is your return policy?

Are any items non–returnable?

If I need to return an item, do I have to pay the postage?

If I buy at a retail location, can I return it to JimmyJazz.com?

If I buy an item online, can I return it to one of the Jimmy Jazz retail stores?

Sales Tax

Will there be sales tax added to my order?

Shipping & Handling Charges

How much do you charge for shipping and handling?

Shopping Cart/ My Information

Do you keep my credit card number on file?

How do I enter my information once so I don’t have to enter it again?

Do you save my information for future orders?

Do I have to sign up in order to place an order?

Can I save the items in my JimmyJazz.com shopping cart and buy them later?

Sizes and Selection

Can I search for items that are a certain color, brand or size?

I’m looking for an item that's not on your website. Can I special order it through JimmyJazz.com?

Do you have more sizes online than what is in the store?

Are there more sizes available than what's shown on the website?

Are the items sold on the website the same as what's available at Jimmy Jazz retail stores? Is the pricing the same?

Store/Retail Locations

Is there a Jimmy Jazz retail store in my area?

Web-Store vs. Retail Store

Are the items sold on the website the same as what's available at Jimmy Jazz retail stores? Is the pricing the same?