FREQUENTLY ASKED QUESTIONS

Yes, JimmyJazz.com’s search tool allows you to search several ways: size, brand name, color, price low to high or high to low, new items, sales items, category, department or any combination of these.

Returning your order on JimmyJazz.com is quick and simple! If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of the delivery date for a full refund of the purchasing price. Shipping/handling charges are non-refundable.

The item(s) must be sent back in new and unused condition, with store tags attached to merchandise and original packaging. Footwear must be in new, unworn condition, in its original shoebox, packaged in a separate outer box when returning. Personal items including but not limited to all undergarments, watches, underwear, swimwear, headphones, and body jewelry are non-returnable. 

Step 1: Process Return Packing Slip and Return Shipping Label. 

• Go to https://www.jimmyjazz.com/a/returns
  
• Enter your Order # and Email Address
• Select the item(s) you wish to return, including Return Reason and Quantity
• Select Original Payment Method
• Review Return Summary and click Confirm
• Your Return Label will be emailed to you

Step 2: Pack your items and attach your new Return Label.

You can use the original Jimmy Jazz box you received, or any plain, unmarked cardboard box to ship your return. If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them. 

Step 3: Drop off the return package to your local FedEx Ground facility.

Please allow 5 – 10 business days for your transaction to be processed. You will receive an email once your return has been received and another email once your refund has been processed.

Refunds will be returned to you by the method of payment you chose for the original order and can only be applied to the same credit card. Your credit from JimmyJazz.com will be reduced by the return label fee of $7.95. All refunds are subject to quality assurance by Jimmy Jazz upon receiving. If the quality check process determines that the return product was falsely claimed to be defective, damaged, or not as described, the return label fee will be reinstated and will be deducted from your refund amount.

Jimmy Jazz reserves the right to refuse return of any merchandise that does not qualify and/or does not include all return information requested in JimmyJazz.com’s return policy. We will send the product back stating the reason for the denied return at your shipping/handling expense. There are no exceptions to this policy.

Yes, the Return Label fee is $7.95.

You will not be charged a Return Label fee if the item is damaged, defective, or not as described. Please note, all refunds are subject to quality assurance by Jimmy Jazz upon receiving. If the quality check process determines that the return product was falsely claimed to be defective, damaged, or not as described, the return label fee will be reinstated and will be deducted from your refund amount.

Go to https://www.jimmyjazz.com/a/returns and enter your order # and email address. The return statuses are Requested, Approved, Received, and Refunded.

Sorry, we do not process exchanges. If you are unhappy with an item purchased at JimmyJazz.com simply follow the instructions on Jimmyjazz.com/a/returns. We will process a full refund on the original item (shipping is not refunded) and will send you an email confirmation. Please note there is a $7.95 return label fee for this service which will be deducted from your credit.

Once we process your refund, please allow 5 – 10 business days for your transaction to be processed.

You may return your item(s) within 30 days of the delivery date for a full refund of the purchasing price.

Yes, you will receive an email once your return has been received, and also once your refund has been processed.

When a Buy More Save More promotion is applied, and an item is returned, the promotional discount will be deducted from the refund amount based on the new order total.

Orders shipped which are refused by the customer and restocked for reasons not pertaining to JimmyJazz.com are subject to a restocking fee of 15% of the merchandise value. This fee, as well as the shipments handling & delivery charge, will be deducted from the corresponding credit.

• Please enclose items to be returned in addition to a copy of the original packing slip
• Use the Return Shipping label attached to the Return Confirmation email you received. Not able to print your label? Contact our Customer Care Department by emailing cs@jimmyjazz.com so we may further assist you

Personal items including but not limited to all undergarments, bodysuits, underwear, swimwear, headphones, and body jewelry are non-returnable. If an item has been used or worn, it will be sent back to you at your expense.

No, if you purchased an item in the store, your merchandise can be returned for store credit to any retail store location, but not through JimmyJazz.com. Please note that the store return policy differs from our online return policy.

No, if you place your order online, your merchandise must be mailed back to us for return processing. You will not be able to take it to one of the retail stores for a credit, exchange or refund.

Yes, we collect sales tax in locations when there is a legal obligation to do so.Actual taxes charged are calculated based on state and local taxes of the location where the order is being shipped. In some states delivery charges and gift wrap are also subject to tax. The taxes that appear in your order during checkout are estimated and may differ from taxes you are ultimately charged. 

Shipping and handling charges depend on the shipping method you select and the zip code of your shipping address. You may get your exact shipping & handling fees once you have all your items in the shopping bag and you add your zip code. You will then be able to see all shipping method options with the fees associated with that shipping method from USPS Economical to Next Day Air.

From time to time, we offer discounts or free shipping for our Fresh Selects members. Please sign up for our Fresh Selects Program. We reserve the right to increase shipping and handling fees on large orders. We will contact you with the new shipping and handling fee before your order ships.

For security purposes, we do not keep your credit card number on file even if you are registered with us. 

If you register, we will save most of your information for faster checkout in the future. Please note, credit card information will not be stored for security purposes.

If you register, we will save most of your information for faster checkout in the future. Please note, credit card information will not be stored for security purposes.

No, you may place orders without registering.

Yes, they will be automatically saved in your shopping cart, but realize, all items are sold on a first-come, first-serve basis and an item's availability and pricing are subject to change. This means that the items you have in your shopping cart today may not be available at a later time.

The only way to ensure those items will be available is to order immediately. If you have items in your shopping cart and wish to purchase later, you will be notified at check-out whether that item is available or not at the time of purchase. We reserve the right to limit quantity on certain products.

You can track your order by going to the Tracking Page.

Click here to view our store locator. 

While we carry many of the same brands and items as the stores, our selection and prices will not be exactly the same.