FREQUENTLY ASKED QUESTIONS
SHOP WITH CONFIDENCE!
Can I shop on JimmyJazz.com with confidence?
You're in good hands!
Competing against thousands of online retailers, we have emerged as a top-selling retailer. Customers keep on coming back for honesty, quality, and award-winning service. If you are looking for the best in class customer service, you are in the right place!
With many customers leaving their ratings on BizRate.com, we have set our mark as an eCommerce seller with top rated service! Over 10,000 verified customers have rated JimmyJazz.com on BizRate.
As a testament to our ongoing commitment to providing the highest level of customer service and satisfaction, JimmyJazz.com has been certified by the Better Business Bureau as an accredited business and a trusted retailer.
GIFT CERTIFICATES
Does JimmyJazz.com offer Gift Certificates?
ORDER INQUIRES/SHIPPING
What if my order is cancelled?
When a customer places an order on our site, there is a pending authorization/“pending hold” on the account. We do not charge our customers until their order has shipped. If your order is cancelled, the pending authorization on your account for the amount of your order will drop, releasing those funds back into your available account balance within 2-7 business days.
How much do you charge for shipping and handling?
Shipping and handling charges depend on the shipping method you select and the zip code of your shipping address. You may get your exact shipping & handling fees once you have all your items in the shopping bag and you add your zip code. You will then be able to see all shipping method options with the fees associated with that shipping method from USPS Economical to Next Day Air.
What is our Standard shipping method?
Standard shipping is the default shipping method. It is not available for orders that contain Limited Release items and/or orders with more than 10 lbs. Standard shipping is $7.95.
Does JimmyJazz.com ship to Alaska, Hawaii, P.O. Boxes or APO/FPO addresses?
Yes, JimmyJazz.com ships to Alaska and Hawaii as well as to Military locations. Please note packages being shipped to Alaska and Hawaii are shipped via USPS Parcel and packages being shipped to Military (APO/FPO) locations are shipped via USPS Priority. Standard shipping/ handling rates will apply. Please allow 6-8 weeks for delivery. We currently do not ship to P.O. Boxes. Express shipping is not available on USPS Parcel and USPS Priority. You may track your orders at USPS.com.
Can I save the items in my shopping cart and buy them later?
Yes, they will be automatically saved in your shopping cart, but realize, all items are sold on a first-come, first-serve basis and an item's availability and pricing are subject to change. This means that the items you have in your shopping cart today may not be available at a later time. The only way to ensure those items will be available is to order immediately.If you have items in your shopping cart and wish to purchase later, you will be notified at check-out whether that item is available or not at the time of purchase.
How do I cancel my JimmyJazz.com order?
Once your order is placed we are not able to make changes or cancel your order. Please read our refused delivery policy.
I just placed an order. How long before it will be shipped?
Jimmy Jazz is seeing an extended processing time frame of 3 to 4 business days. Thank you for your patience. Once your order ships, you will receive an email with your tracking information.
PRICING
If I find a lower price on another website, will JimmyJazz.com match it?
What is JimmyJazz.com’s policy on price adjustments?
Is pricing the same in your stores as it is online?
PRIVACY, SECURITY AND WEB INFO
Why does JimmyJazz.com ask for my email address? Will I get spam emails after I give it to you?
Providing us with your email address means we can send you two very important emails: One is a copy of the order that you place with us, and the other is a notification that your package has been shipped. We may also use email if it is necessary to contact you regarding your order. We will not send you spam emails, and we will not give your email address to anyone else.
What is JimmyJazz.com’s privacy policy?
PROMOTIONS
How does JimmyJazz.com handle Returns on orders with promotional discounts?
I'm in checkout, and it's asking me for a promotion code, but I don't have one. What should I do?
How can I find out about JimmyJazz.com specials, events, promotions and discounts?
Are there any restrictions on promotions?
PURCHASING AND ORDERING
Can resellers place orders on JimmyJazz.com?
What is your Limited Release items purchase policy?
Do you accept checks, money orders and/or C.O.D.?
Which debit cards can I use?
What forms of payment do you accept?
SIZES AND SELECTION
Can I search for items that are a certain color, brand or size?
Yes, JimmyJazz.com’s search tool allows you to search several ways: size, brand name, color, price low to high or high to low, new items, sales items, category, department or any combination of these.
I’m looking for an item that's not on your website. Can I special order it through JimmyJazz.com?
Do you have more sizes online than what is in the store?
Are there more sizes available than what's shown on the website?
Are the items sold on the website the same as what's available at Jimmy Jazz retail stores? Is the pricing the same?
RETURNS
What is Jimmy Jazz’s online Return Policy?
Returning your order on JimmyJazz.com is quick and simple! If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of the delivery date for a full refund of the purchasing price. Shipping/handling charges are non-refundable.
The item(s) must be sent back in new and unused condition, with store tags attached to merchandise and original packaging. Footwear must be in new, unworn condition, in its original shoebox, packaged in a separate outer box when returning. Personal items including but not limited to all undergarments, watches, underwear, swimwear, headphones, and body jewelry are non-returnable.
Step 1: Process Return Packing Slip and Return Shipping Label.
- Go to https://www.jimmyjazz.com/a/returns
- Enter your Order # and Email Address
- Select the item(s) you wish to return, including Return Reason and Quantity
- Select Original Payment Method
- Review Return Summary and click Confirm
- Your Return Label will be emailed to you
Step 2: Pack your items and attach your new Return Label.
You can use the original Jimmy Jazz box you received, or any plain, unmarked cardboard box to ship your return. If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
Step 3: Drop off the return package to your local FedEx Ground facility.
Please allow 5 – 10 business days for your transaction to be processed. You will receive an email once your return has been received and another email once your refund has been processed.
Refunds will be returned to you by the method of payment you chose for the original order and can only be applied to the same credit card. Your credit from JimmyJazz.com will be reduced by the return label fee of $7.95. All refunds are subject to quality assurance by Jimmy Jazz upon receiving. If the quality check process determines that the return product was falsely claimed to be defective, damaged, or not as described, the return label fee will be reinstated and will be deducted from your refund amount.
Jimmy Jazz reserves the right to refuse return of any merchandise that does not qualify and/or does not include all return information requested in JimmyJazz.com’s return policy. We will send the product back stating the reason for the denied return at your shipping/handling expense. There are no exceptions to this policy.
Do you charge for Return Shipping?
Yes, the Return Label fee is $7.95.
Do I have to pay the postage if I received a Damaged or Defective item?
You will not be charged a Return Label fee if the item is damaged, defective, or not as described. Please note, all refunds are subject to quality assurance by Jimmy Jazz upon receiving. If the quality check process determines that the return product was falsely claimed to be defective, damaged, or not as described, the return label fee will be reinstated and will be deducted from your refund amount.
How can I check the status of my Return and what are the Return Statuses?
Go to https://www.jimmyjazz.com/a/returns and enter your order # and email address. The return statuses are Requested, Approved, Received, and Refunded.
How do I exchange a product?
Sorry, we do not process exchanges. If you are unhappy with an item purchased at JimmyJazz.com simply follow the instructions on Jimmyjazz.com/a/returns. We will process a full refund on the original item (shipping is not refunded) and will send you an email confirmation. Please note there is a $7.95 return label fee for this service which will be deducted from your credit.
How long does it take to get my refund?
Once we process your refund, please allow 5 – 10 business days for your transaction to be processed.
When can I ship my order back?
You may return your item(s) within 30 days of the delivery date for a full refund of the purchasing price.
Do you contact me when you receive the return?
Yes, you will receive an email once your return has been received, and also once your refund has been processed.
How does JimmyJazz.com handle Returns on orders with discounts?
When a Buy More Save More promotion is applied, and an item is returned, the promotional discount will be deducted from the refund amount based on the new order total.
What if I refuse a package because I want to return the entire order?
Orders shipped which are refused by the customer and restocked for reasons not pertaining to JimmyJazz.com are subject to a restocking fee of 15% of the merchandise value. This fee, as well as the shipments handling & delivery charge, will be deducted from the corresponding credit.
What do I need to include in my return?
- Please enclose items to be returned in addition to a copy of the original packing slip
- Use the Return Shipping label attached to the Return Confirmation email you received. Not able to print your label? Contact our Customer Care Department by emailing cs@jimmyjazz.com so we may further assist you
Are any items non–returnable?
Personal items including but not limited to all undergarments, bodysuits, underwear, swimwear, headphones, and body jewelry are non-returnable. If an item has been used or worn, it will be sent back to you at your expense.
If I buy at a Jimmy Jazz store, can I return my order to JimmyJazz.com?
No, if you purchased an item in the store, your merchandise can be returned for store credit to any retail store location, but not through JimmyJazz.com. Please note that the store return policy differs from our online return policy.
If I buy an item online, can I return it to one of the Jimmy Jazz stores?
No, if you place your order online, your merchandise must be mailed back to us for return processing. You will not be able to take it to one of the retail stores for a credit, exchange or refund.
SALES TAX
Will there be a sales tax added to my order?
Yes, we collect sales tax in locations when there is a legal obligation to do so.Actual taxes charged are calculated based on state and local taxes of the location where the order is being shipped. In some states delivery charges and gift wrap are also subject to tax. The taxes that appear in your order during checkout are estimated and may differ from taxes you are ultimately charged.
SHIPPING & HANDLING CHARGES
How much do you charge for shipping and handling?
Shipping and handling charges depend on the shipping method you select and the zip code of your shipping address. You may get your exact shipping & handling fees once you have all your items in the shopping bag and you add your zip code. You will then be able to see all shipping method options with the fees associated with that shipping method from USPS Economical to Next Day Air.
From time to time, we offer discounts or free shipping for our Fresh Selects members. Please sign up for our Fresh Selects Program. We reserve the right to increase shipping and handling fees on large orders. We will contact you with the new shipping and handling fee before your order ships.
SHOPPING CART/ MY INFORMATION
Do you keep my credit card number on file?
For security purposes, we do not keep your credit card number on file even if you are registered with us.
How do I enter my information once so I don’t have to enter it again?
If you register, we will save most of your information for faster checkout in the future. Please note, credit card information will not be stored for security purposes.
Do you save my information for future orders?
If you register, we will save most of your information for faster checkout in the future. Please note, credit card information will not be stored for security purposes.
Do I have to sign up in order to place an order?
No, you may place orders without registering.
Can I save the items in my JimmyJazz.com shopping cart and buy them later?
Yes, they will be automatically saved in your shopping cart, but realize, all items are sold on a first-come, first-serve basis and an item's availability and pricing are subject to change. This means that the items you have in your shopping cart today may not be available at a later time.
The only way to ensure those items will be available is to order immediately. If you have items in your shopping cart and wish to purchase later, you will be notified at check-out whether that item is available or not at the time of purchase. We reserve the right to limit quantity on certain products.
TRACKING ORDERS
How do I track my order?
You can track your order by going to the Tracking Page.
STORE/RETAIL LOCATIONS
Is there a Jimmy Jazz retail store in my area?
Click here to view our store locator.
WEB-STORE VS. RETAIL STORE
Are the items sold on the website the same as what's available at Jimmy Jazz retail stores? Is the pricing the same?
While we carry many of the same brands and items as the stores, our selection and prices will not be exactly the same.