INFORMATION ABOUT COVID-19
Last updated: April 7th, 2020
Jimmy Jazz has been affected by the global pandemic of COVID-19. Please read below to see how this may affect you . will treat any offline collection, uses, and disclosures of your Personal Information consistently with our online privacy practices set forth in this Policy. This Policy is not applicable to any web page, social media site, Personal Information or Usage Information collected and/or owned by anyone other than us.
Jimmy Jazz Stores will be temporarily closed to help curb the spread of COVID-19. We will continue to monitor developments across the globe and will make adjustments as needed.
You may be able to sign up to join our mailing list or to receive notifications from us. If you sign up, we may from time to time send you an email or literature with information about one or more of our promotions and general information about us. You can unsubscribe at any time by the means set forth in that communication.
30-day return extension
Due to the circumstances around store clousres, we have extended our return policy window.We will accept returns and exchanges up to 30 days after our stores reopen for items bought online and in store. This policy extension covers online and in-store purchases made after Feb. 1, 2020. Any items bought in stores or online after that date can be returned 30 days after the stores reopen.
To complete in-store return/exchange
Items must be accompanied by a receipt, invoice, order confirmation, or shipping confirmation and repackaged in the original boxes if applicable. All labels must be attached.
Potential delay in online returns/exchanges processing
Customers of Jimmy Jazz seeking online returns and/or exchanges may experience extended processing times due to the COVID-19 pandemic's impact to our operations and shipping partners.
Potential shipping delays
JimmyJazz.com customers may experience extended shipping and delivery times due to the COVID-19 pandemic's impact to our fulfillment operations, logistics partners, and SAAS platforms.
Protecting our associates
We're taking every step to process orders, returns, and exchanges as quickly as possible, but we want to protect all associates working in our distribution centers and facilities during this time. Our shipping partners are taking steps to protect their employees as well. This could lead to longer shipping, processing, and delivery times.We're all in this together and we appreciate your support and understanding.
Thank you for your support and patience.
Jimmy Jazz E-Commerce, LLC
80 Enterprise Avenue South
Secaucus, NJ 07094
Last updated: April 7th, 2019